Support

Badala is the team inbox operated by Bricks Marketing LLC (Kuwait) for communicating with our customers over WhatsApp and Instagram. This page is the support contact for the Badala web app and the Badala iOS app.

Contact us

Email: [email protected]
We reply within one business day (Sunday to Thursday, Kuwait time).

Common questions

I can't sign in

Badala accounts are created by your workspace admin. There is no self-service sign-up. If your email or password isn't accepted, contact your admin or email us at the address above and we'll reset your access.

I'm not receiving notifications on iOS

Open iOS Settings, find Badala, and make sure Notifications are allowed. Inside the app, notification preferences live under Settings. Muted conversations never alert.

A message failed to send

WhatsApp only allows free-form replies within 24 hours of the customer's last message. Outside that window the composer offers an approved template instead. If a send shows "Not delivered", the reason from WhatsApp is shown under the message.

How do I delete my account or data?

Email [email protected] from your work address and we'll deactivate the account. Data handling is described in our Privacy Policy.