Support
Badala is a multi-workspace team inbox operated by Bricks Marketing LLC, registered in Wyoming, United States, and available to any business. Organizations use private workspaces to connect business messaging accounts they own or are authorized to manage and communicate with their customers. This page supports the Badala web and iOS apps.
Contact us
- Email: [email protected]
- We reply within one business day (Sunday to Thursday, Kuwait time).
Common questions
How can my business join Badala?
Any business can get started by contacting our team. We review your requirements and agree a business subscription before activating your workspace. Your administrator then adds teammates and manages their permissions. You do not need an affiliation with Bricks or another Badala customer.
Do employees need to buy the iPhone app?
No. The app is free to download. It is a companion to your business workspace, using the same account as the web app. Workspace setup and subscription arrangements are handled with the business outside the app.
I can't sign in
Your business administrator adds you to its workspace. If your email or password isn't accepted, contact your admin or email us at the address above and we'll reset your access.
I'm not receiving notifications on iOS
Open iOS Settings, find Badala, and make sure Notifications are allowed. Inside the app, notification preferences live under Settings. Muted conversations never alert.
How do I connect Instagram?
A workspace owner can open Settings > Channels, choose Connect channel, and select Instagram. Sign in to an Instagram Professional account, either Business or Creator, that you are authorized to manage, then approve the permissions Badala requests. Personal Instagram accounts are not supported.
A message failed to send
WhatsApp only allows free-form replies within 24 hours of the customer's last message. Outside that window the composer offers an approved template instead. If a send shows "Not delivered", the reason from WhatsApp is shown under the message. Instagram conversations must be started by the Instagram user, and replies must follow Meta's messaging window. Badala shows the provider error when Meta rejects a reply.
How do I delete my account or data?
Delete your Badala login from Settings > Account. If you are the only owner of a workspace, transfer ownership first. A workspace owner can disconnect a channel under Settings > Channels; existing conversations remain available until they are separately deleted. To request deletion of connected-account, contact, or conversation data, email [email protected] with the workspace name and Instagram username or WhatsApp number involved. See the Privacy Policy for details.